Business transformation rarely fails because of technology. It fails because people are unconvinced, overwhelmed, disengaged, or simply exhausted by constant change. After more than twenty years leading transformation, communication and engagement programmes across the NHS, government, SaaS organisations, local authorities and private sector businesses, I’ve learned one simple truth: People do not resist change.They resist feeling unheard, uncertain, unprepared, or left behin

There was a time in my life when I genuinely believed I had failed. I left school with no qualifications, battled cancer while trying to keep a business afloat, faced financial collapse, personal heartbreak, and more moments of self-doubt than I can count. Yet somehow, through resilience, stubbornness, hope, and sheer determination, I rebuilt my life — and years later stood proudly receiving an OBE for supporting women in business. If you had told the younger version of me th